Return & Exchanges

30-day returns

Eligible items can be returned within 30 days of delivery.

Return Conditions

Item condition, packaging, eligibility, and timing requirements are determined by the return policy that applies to the order.

How to Return

1. Contact us at support@gemivelle.com with your order number
2. Wait for support to confirm eligibility and provide the applicable instructions
3. Follow the confirmed return-shipping instructions
4. Refund timing is confirmed after the returned item is received and inspected.

Exchanges

Contact us to confirm whether an exchange is available for your item and destination.