Frequently Asked Questions

General Questions

What is your return policy?

Eligible items can be returned within 30 days of delivery. See our Return & Exchanges page for details.

How is shipping priced?

Free standard shipping applies when the merchandise subtotal after discounts is $49.99 or more. Orders below $49.99 are charged $6.99 for standard shipping. Shipping availability and delivery estimates depend on destination and are shown before payment.

How long does shipping take?

Estimated delivery: 7–14 business days

What payment methods do you accept?

Available payment methods are shown at checkout.

Do you offer a warranty?

This item includes a 12-month limited warranty. Coverage terms and exclusions apply. See our Warranty page for details.

Can I track my order?

Tracking information is provided after dispatch when available. See our Order Tracking page for more information.

How do I care for my jewelry?

See our Jewelry Care guide for detailed care instructions.