Frequently Asked Questions

General Questions

What is your return policy?

We offer a 30-day return policy on all items in original condition. See our Return & Exchanges page for details.

Do you offer free shipping?

Yes! We offer free shipping on all orders worldwide.

How long does shipping take?

Standard shipping takes 7-14 business days. Express shipping (3-7 days) is available at checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Do you offer a warranty?

Yes, all jewelry comes with a one-year warranty covering manufacturing defects. See our Warranty page for details.

Can I track my order?

Yes, you'll receive a tracking number via email once your order ships. See our Order Tracking page for more information.

How do I care for my jewelry?

See our Jewelry Care guide for detailed care instructions.

Still have questions?

Contact us at support@gemivelle.com and we'll be happy to help!